NableU Terms of Use

Status: Effective for the NableU controlled Alpha Version: 2026-08-30 Issue: #207 Operator: NableU Community Systems Incorporated (INC2601035), a New South Wales incorporated association

These Terms apply to the NableU controlled Alpha from 30 August 2026. NableU will continue legal and regulatory review as the platform develops; material changes will be versioned and, where appropriate, require fresh acceptance.

Plain-language summary

NableU is participant-first support and community infrastructure. It helps people find, communicate with and organise support people; record agreements and support activity; collaborate with authorised Support Coordinators; use community features; and, where enabled, use bounded assistive reasoning.

The important boundaries are:

• you remain responsible for your own choices and the real-world relationships you enter;
• participants and workers or organisations make their own support arrangements with each other;
• NableU is not automatically a party to those support arrangements;
• using NableU does not make you a legal member of NableU Community Systems Incorporated;
• NableU and users must comply with NDIS law, the NDIS Code of Conduct and any applicable registration, worker-screening, pricing, service, complaint, incident or Practice Standard requirements that apply to their actual activities;
• the legal classification of NableU or another user depends on what they actually do, not what these Terms call them;
• NableU's current architecture keeps the underlying payment for participant supports outside NableU: NableU does not receive, hold, settle, split, redirect or deduct its fees from NDIS plan amounts or participant support payments;
• a NableU platform or subscription fee is separate from the price charged for participant supports;
• NableU may hold billing records and exchange accounting data without taking custody or control of the money represented by those records;
• a profile, review state, match, trust signal or recommendation is information to assist a decision, not a guarantee;
• AI assistance does not have authority to make decisions or act on your account merely because it can make a recommendation;
• your privacy, visibility and delegated-access choices matter and are governed separately by the Privacy Notice and the permissions shown in the platform; and
• rights that cannot legally be excluded, including applicable Australian Consumer Law rights, remain in force.

The sections below are the full Terms.

1. Who operates NableU

NableU is operated by NableU Community Systems Incorporated, registration number INC2601035, incorporated in New South Wales on 4 August 2026 (we, us, NableU).

NableU is a not-for-profit incorporated association. Platform use, subscription, employment, contracting, funding, supply or participation does not by itself make a person a legal member of the Association. Association membership and governance rights are separate and governed by the Association's constitution.

NableU's incorporation does not itself mean that NableU is a registered charity, deductible gift recipient, registered NDIS provider or holder of any other registration. We will only represent a regulatory or tax status when that status is current and verified.

2. What these Terms cover

These Terms apply when you create or use a NableU account or use authenticated NableU platform functions, including participant, worker, Support Coordinator, organisation, messaging, matching, scheduling, Service Agreement, community, evidence/provenance, support and optional cognition/assistant features.

Separate terms may apply to a particular paid subscription, grant-funded program, physical NableHood activity, event, professional engagement or third-party service. If separate terms expressly say they override part of these Terms, the more specific terms apply to that activity to the extent of the inconsistency.

Our Privacy Notice explains how NableU handles personal information. Collection-point notices and permission screens may provide additional information about a particular use of personal or sensitive information.

3. Accepting these Terms

You accept these Terms when you create an account and select the acceptance control presented with the current version of the Terms, or when another lawful acceptance process is presented to you.

NableU records the version accepted and the time of acceptance. If we make a material contractual change, we may require you to review and accept the new version before continuing to use affected features.

A Privacy Notice acknowledgement is different from acceptance of these Terms. Reading or acknowledging the Privacy Notice is not blanket consent to every future collection or use of sensitive information.

4. Who may use an account

You must provide information that is accurate enough for the account and the functions you choose to use.

You must not impersonate another person, create an account in another person's name without lawful authority, or claim authority over a participant, worker or organisation that you do not have.

If you act for an organisation, you must have authority to do the things you perform for that organisation. An organisation title or profile label does not itself create authority inside NableU; effective authority depends on the platform's actual role, scope and relationship records.

If a person needs a parent, guardian, nominee, attorney, plan representative or other authorised person to act for them, the representative must use an account/authority pathway supported by NableU and permitted by law. The controlled-Alpha platform does not yet provide a complete representative/minor account model for all situations. Do not create or operate an account for a child or another person by pretending to be that person. NableU must resolve the representative-account policy before broad collection of children's information.

Workers and professional users are responsible for being legally permitted to offer the services they advertise or perform.

5. Accounts and security

You are responsible for keeping your authentication methods and recovery information secure and for taking reasonable steps to prevent unauthorised use of your account.

Do not share passwords, one-time verification codes or recovery codes. If NableU provides delegated or scoped access, use that mechanism instead of sharing credentials.

Tell NableU promptly if you believe your account or a connected organisation account has been compromised. We may temporarily restrict access where reasonably necessary to protect people, data or the platform while an issue is investigated.

NableU may use security controls such as email verification, passkeys, session management, rate limits, device/session information and anti-abuse controls. Security controls do not remove the need for you to protect your own account and devices.

6. Separate identities, personas and authority

One person may use NableU in more than one capacity. For example, a person may be both a worker and an organisation owner, or hold another supported role.

NableU deliberately separates identity from authority:

• a personal worker identity remains distinct from an organisation identity;
• organisation membership does not transfer ownership of a worker's personal identity or history;
• being a Support Coordinator does not grant general access to a participant's account;
• participant access granted to a Support Coordinator is scope-specific and may be revocable or time-bound;
• being able to manage one resource does not imply permission to read unrelated messages, notes or records; and
• switching persona or context changes the capacity in which you act but does not create authority that has not been granted.

You must act only within authority you actually hold.

7. NableU's role in support relationships

NableU provides technology and infrastructure that can help people discover, evaluate, communicate with, organise and record support relationships.

Unless NableU expressly enters a separate agreement saying otherwise, NableU is not:

• the worker or support provider chosen by a participant;
• the employer or principal of an independent worker merely because the worker uses NableU;
• the agent of a participant, worker or organisation for making a support contract;
• a plan manager;
• the payer or recipient of the underlying participant support payment;
• a financial, legal, medical or clinical adviser; or
• an emergency response service.

A participant and worker or organisation decide whether to work together. NableU may provide a structured Service Agreement tool, pricing disclosures, session proposals, acceptance records, invoice or accounting records and related evidence, but those records do not make NableU a party to the underlying support agreement or the underlying support payment unless NableU expressly enters a separate lawful agreement saying otherwise.

Nothing in these Terms transfers to NableU an employment, contracting, tax, superannuation, insurance, workplace, NDIS, billing or payment obligation that belongs to another party under the real-world relationship.

8. NDIS regulatory position and money boundary

8.1 NDIS law and actual operation prevail

NableU may be used in connection with NDIS-funded and other supports. The NDIS Act, NDIS Rules, NDIS Code of Conduct, NDIS Practice Standards, registration conditions and other applicable laws prevail over these Terms where they apply.

These Terms do not create an exemption from NDIS regulation and cannot turn a regulated activity into an unregulated one. Regulatory status depends on the substance of the activity actually undertaken, including how a platform operates and how support payments are processed.

NableU will not knowingly enable NableU itself to provide an activity for which NableU is required to hold an NDIS registration, approval or other authority unless the applicable requirement has been satisfied or a lawful transition arrangement permits the activity.

Users must comply with the NDIS requirements that apply to them. This may include requirements concerning provider registration, worker screening, banning orders, qualifications and credentials, service agreements, participant rights, privacy, incidents, complaints, fair pricing and support delivery.

8.2 Current NDIS digital-platform boundary

Under the current NDIS Provider Registration and Practice Standards Rules, whether an online service is an NDIS digital platform includes consideration of intermediary activity, the primary purpose of the system and the processing through the system of NDIS amounts under participant plans as payment for supports.

NableU's current architecture deliberately keeps the underlying participant support payment outside NableU. This is a product and regulatory boundary, not merely a user-interface preference.

This boundary does not amount to a promise that a regulator will adopt a particular legal classification of NableU. NableU must continue to assess the actual platform against current law as the product changes.

8.3 What the different amounts mean

NableU distinguishes the following amounts and records. They are not interchangeable:

NDIS plan amount or participant support funding means an amount available under a participant's plan or otherwise available to pay for supports. It is not NableU money merely because NableU stores information about it.

Participant support charge means the amount charged for a support under the agreement between the participant and the worker or provider organisation. The worker or provider, not NableU, is the creditor or recipient of that support charge unless a separate lawful arrangement expressly says otherwise.

Worker remuneration means the amount ultimately payable to a worker for work performed. It may differ from the participant-facing support charge where an organisation is part of the service relationship. Worker remuneration is not a NableU platform fee.

Organisation amount, margin or overhead means an amount retained or applied by an organisation within its lawful commercial/service arrangement. Where NableU displays this information, the display does not make the amount NableU money.

NableU platform or subscription fee means a separate amount payable to NableU for access to or use of NableU services under a NableU subscription or offer. It is separate from the participant support charge and must not be silently represented as money NableU receives for delivering the participant's support.

Invoice, payment-status or accounting data is a record about money. Recording an amount as invoiced, due, paid, reconciled or outstanding does not itself mean NableU received, held, transferred or settled that money.

8.4 Support payments stay outside NableU

Under the current product boundary, NableU does not:

• receive or take custody of NDIS plan amounts or participant support payments;
• hold those funds in a wallet, trust account, escrow arrangement or stored-value balance;
• require the participant, plan manager, NDIA, worker or provider to pay the support charge to NableU;
• initiate, settle or route the underlying support payment through NableU;
• split a support payment between a worker, organisation and NableU;
• automatically withhold or deduct a NableU platform fee or commission from a participant support payment;
• act as merchant of record for the participant support supplied by another user; or
• use a contracted payment processor or associated entity to do any of those things as a workaround to this boundary.

As applicable to the real support arrangement, the support payment may instead occur directly between the participant, plan manager, NDIA, worker, provider organisation or another authorised payer/payee outside NableU.

8.5 What NableU may do with financial records

Without becoming the payment intermediary, NableU may, where the relevant feature is enabled and authorised:

• display participant-facing rates and charges;
• preserve pricing snapshots agreed by the parties;
• calculate amounts from agreed sessions or support records;
• create or store invoice records or draft invoice information;
• export billable sessions or billing data to an authorised accounting system;
• import or synchronise an external invoice identifier or external payment status;
• display whether an external record is reported as due, paid, overdue, cancelled or otherwise reconciled;
• store references and evidence needed to reconcile support delivery with an external financial record; and
• charge and collect NableU's own separate platform or subscription fee.

Unless the platform expressly states otherwise following a separately approved legal/regulatory change, an external accounting, banking, plan-management or payment system remains authoritative for the actual movement and settlement of support money.

8.6 No claim or payment authority by implication

Creating a Service Agreement, session, invoice or billing record in NableU does not by itself:

• establish that a support is funded or claimable under a participant's NDIS plan;
• authorise NableU to submit a claim to the NDIA or a plan manager;
• authorise NableU to debit, charge or transfer a participant's funds;
• guarantee that an invoice will be paid;
• make NableU liable for a support debt owed by one user to another; or
• make NableU the provider of the underlying support.

Any future feature that submits an NDIS claim or initiates or processes the underlying support payment requires a separate authority model and regulatory review before it is enabled.

8.7 Service Agreements and pricing

A NableU Service Agreement is intended to record the agreement between the actual participant and worker or provider organisation. It should identify the parties, relevant supports, charges and other agreed terms. NableU is not a party merely because the agreement is created, presented, accepted or stored using NableU.

Where NDIS pricing rules or limits apply, the responsible provider or worker must comply with them. NableU may validate or display relevant pricing information, but platform validation does not transfer the provider's legal responsibility to NableU.

A participant must be able to see the full participant-facing charge represented in the NableU agreement/pricing workflow. Worker remuneration and an organisation's internal commercial information are separate concepts and may have different authorised audiences.

Providers and workers must comply with applicable fair-pricing and price-differentiation obligations. They must not use NableU to conceal, misstate or falsely characterise a charge.

8.8 Payment disputes, reversals and refunds

A dispute about an underlying support payment, invoice, debt, refund or reversal is principally between the payer and the worker/provider or relevant external financial party. NableU may preserve platform evidence and correct NableU records where appropriate, but it cannot refund or reverse support money that it never received or controlled.

A dispute or refund concerning a separate NableU subscription or platform fee is between the subscriber and NableU and is governed by the relevant NableU offer, these Terms and applicable consumer law.

8.9 Worker screening, banning orders and credentials

Workers, providers, Support Coordinators and organisations must not falsely state or imply that they hold an NDIS registration, worker-screening clearance, credential, qualification, insurance or other status that they do not hold.

Where law requires NableU to obtain evidence, check a status, display information or prevent a person from representing that they can provide supports, NableU may require the necessary information and may restrict profile visibility, matching, invitations, applications or other support-offering functions until the requirement is satisfied.

A status displayed as user supplied, NableU reviewed, independently verified, expired, not supplied or similar must be read according to the meaning shown by the platform. A NableU review state is not an independent statutory verification unless the platform expressly says that the relevant authoritative check occurred.

8.10 NDIS Code, complaints and incidents

Nothing in these Terms reduces obligations that a provider, worker, key person or NableU itself has under the NDIS Code of Conduct or another applicable NDIS requirement.

Where an incident, complaint, reportable matter, safety issue or regulatory notification is the responsibility of a worker or provider, use of NableU does not transfer that responsibility to NableU. Equally, these Terms do not transfer away any regulatory responsibility that legally belongs to NableU.

Nothing prevents a participant or other person from contacting the NDIS Quality and Safeguards Commission, NDIA, police, emergency service, advocate, tribunal, court or another body where they have a right to do so.

8.11 Changing the payment boundary

Processing NDIS plan amounts or participant support payments through NableU is a first-class regulatory and architecture change, not an ordinary feature toggle.

Before NableU can introduce receiving, holding, initiating, settling, splitting, deducting from or otherwise processing the underlying support payment, NableU must complete a fresh legal, NDIS-registration, privacy, security, accounting and architecture assessment and satisfy any applicable registration or other regulatory requirement. Relevant Terms and Privacy Notice changes must be made before the changed feature is relied upon.

9. Participants

Participants retain choice and control over who they invite, shortlist, engage and authorise.

A participant should use the information available to make their own assessment of whether a worker, organisation or other professional is suitable. NableU may help organise information and evidence, but it cannot guarantee a person's character, availability, competence, future conduct or suitability for every participant or support context.

Participants must not knowingly provide false information about another person, misuse private information obtained through NableU, or use platform tools to harass, coerce or unlawfully discriminate against another user.

Where a participant invites an existing worker, the invitation does not give the participant ownership of that worker's NableU profile or permission to publish information on the worker's behalf. The worker chooses whether to join, link the relationship and become discoverable to others.

10. Workers, Support Coordinators and organisations

Professional and service-provider users must represent their identity, experience, qualifications, checks, worker-screening status, insurance, registrations, affiliations, availability, pricing and authority accurately.

If information expires or materially changes, the user must update it within a reasonable time where it remains relevant to platform use. A user must not continue to represent that a requirement is current after becoming aware that it has expired, been suspended, revoked or otherwise ceased to apply.

Workers, providers and professional users remain responsible for complying with the NDIS Code of Conduct and any NDIS registration, worker-screening, service, incident, complaint, recordkeeping, pricing or other requirement that applies to their actual activities.

Uploading a credential or receiving a NableU review state does not transfer the professional's legal responsibility to NableU. Unless a screen expressly states that a particular item has been independently verified against an authoritative source, users must not treat a platform field as proof that independent verification has occurred.

Workers remain responsible for the supports they personally provide. Organisations remain responsible for services and workers for which the organisation is legally responsible. Support Coordinators remain responsible for professional activities they perform under their actual role and authority.

An organisation must not use its NableU role to claim ownership of a worker's independent identity, private participant relationship or history merely because the worker is or was affiliated with the organisation.

11. Matching, trust, evidence and recommendations

NableU may use participant choices, eligibility rules, profiles, relationship information, reviewed evidence, matching signals and other permitted information to organise or explain options.

A match score, ranking, trust/evidence state, safeguard indicator or recommendation is decision support. It is not a guarantee, professional certification, finding of guilt or innocence, or substitute for the user's own judgement.

Explicit participant choices and applicable eligibility/safeguarding rules are intended to remain authoritative over inferred preferences. NableU will not treat popularity alone as proof of trustworthiness.

Where a decision or restriction materially affects a person's platform rights or access, NableU should use the review, evidence and appeal pathway applicable to that decision rather than treating an automated signal as conclusive, except where narrow temporary containment is reasonably necessary for immediate safety, security or legal compliance.

12. Ikirōne and other AI-assisted features

NableU may provide optional AI-assisted or computational features for interpretation, drafting, explanation, matching support or cognition.

AI output can be incomplete, inaccurate or inappropriate to the circumstances. It is not legal, medical, financial, clinical or other professional advice merely because it is fluent or confident.

AI does not gain authority to approve, accept, reject, disclose, contact, purchase, spend, grant access or change NableU records merely because it generated a recommendation. Any future action-capable feature must still operate within explicit external authority and permission controls.

Stored NableU information is not automatically available to AI. Human sharing, AI context use, persistent AI memory and model-training permission are separate permissions.

The current optional Ikirōne companion uses a bounded provider route described in the Privacy Notice. Users should only include information in an AI prompt that they are comfortable having processed for that request under the disclosed arrangement.

13. Messages, community content and other user content

You retain ownership of content you create and any intellectual-property rights you already hold in it.

You give NableU a limited, non-exclusive licence to host, copy, transmit, transform technically, back up and display your content only as reasonably necessary to operate, secure, support and improve the NableU service for the audience and purposes you selected, and to meet legal obligations. This licence does not give NableU a general right to sell your content or use private content for model training.

You are responsible for having the right to upload or share content you provide. When information concerns another person, share only what you are lawfully entitled and reasonably need to share.

Audience controls matter. Content posted to a community or shared group may be visible to the audience shown by the interface. Private drafts, private reflections and restricted records must not be treated as public merely because they are stored on the same platform.

NableU may remove, restrict or preserve content where reasonably necessary to comply with law, respond to a safety/security issue, protect another person's rights, enforce these Terms or investigate a reported misuse. Where practicable and safe, consequential moderation should preserve evidence and a review pathway.

14. Acceptable use

You must not use NableU to:

• commit, facilitate or promote unlawful conduct;
• threaten, exploit, abuse, stalk or deliberately harass another person;
• obtain or disclose another person's private information without lawful authority;
• impersonate another person or falsely claim professional, organisational or participant authority;
• falsely claim NDIS registration, worker-screening clearance, qualification, credential or regulatory approval;
• submit fraudulent credentials, invoices, claims, payment records or evidence;
• use NableU to create, facilitate or conceal a false or unlawful NDIS claim;
• bypass access controls or obtain data outside your authorised scope;
• introduce malware, attack the service, probe for data you are not authorised to access, or materially interfere with platform operation;
• automate abusive or deceptive account creation, messaging, scraping or manipulation;
• use another person's disability, communication style or accessibility behaviour as a pretext for bad-faith abuse of reporting or trust systems; or
• use platform content or access to train, profile or exploit people in a way inconsistent with the permissions under which the information was provided.

Ordinary disagreement, blunt communication, neurodivergent communication, accessibility retries or unusual interaction patterns are not by themselves prohibited conduct.

15. NableU fees, subscriptions and offers

NableU may charge platform fees or offer free, subsidised, trial, early-access or grandfathered entitlements. The applicable price, duration and material conditions must be stated in the relevant offer or subscription terms.

A NableU platform fee is consideration for NableU's platform/service access under the relevant offer. It is not the participant-facing support charge merely because the subscriber earns income from providing NDIS or other supports.

Under the current payment boundary:

• NableU platform/subscription fees are billed separately from the underlying participant support payment;
• NableU does not automatically calculate its fee as a deduction from, or split of, an individual participant support payment unless a future separately reviewed model expressly and lawfully changes that boundary;
• payment of a participant support invoice to a worker or organisation does not by itself pay a NableU subscription; and
• payment of a NableU subscription does not settle an amount owed for participant supports.

A provider or worker remains responsible for the lawful pricing and description of the supports they charge to a participant. A NableU subscription fee is not automatically an NDIS support item supplied by NableU and must not be falsely represented as one.

An Early Worker, Founding Worker or similar platform entitlement is a platform access arrangement. It does not confer Association governance membership, buy ranking advantage or imply verification.

If a fee is charged to a consumer, rights and remedies that apply under the Australian Consumer Law or another mandatory law remain unaffected.

16. Third-party services and links

NableU may connect to external services such as email delivery, web push, accounting systems, identity/evidence sources or AI providers. A third-party service may have its own terms and privacy practices.

NableU is responsible for its own obligations when choosing and integrating service providers. However, NableU does not control an independent third party's service merely because NableU links to it or lets a user connect an account.

An accounting or payment provider connected to NableU must not be treated as a way to bypass the payment boundary in section 8. If NableU or an associated/contracted party begins processing the underlying support payment as part of the NableU platform, that is a change requiring the regulatory gate described in section 8.11.

Where a third-party integration is optional, you choose whether to enable it. Where a third-party processor is necessary to operate NableU, the Privacy Notice explains the relevant category of processing and any required cross-border information once verified.

17. Platform availability and controlled Alpha

NableU is currently being developed through a controlled invited Alpha. Features, workflows and interfaces may change as the system is tested with real users.

We will take reasonable care in operating the service, but we do not promise uninterrupted availability or that every feature will always be available. Maintenance, external-provider failure, security incidents, legal requirements or defects may temporarily affect functionality.

We will not knowingly present demonstrator, test or simulated data as authoritative real-user information.

Where a change would materially alter a user's rights, privacy, money, support relationship, regulatory position or authority, it should be introduced through an explicit product/legal change rather than silently through interface behaviour.

18. Suspension, restriction and account closure

NableU may temporarily restrict a feature, listing, support-offering capability or account where reasonably necessary to:

• address an immediate safety or security risk;
• respond to suspected fraud, false claims or unauthorised access;
• comply with law, an NDIS requirement or a valid legal direction;
• prevent a person from representing that they can provide supports when a legally required clearance, registration or other condition is absent or no longer current;
• protect another person's rights or confidential information; or
• investigate a serious or repeated breach of these Terms.

Where immediate containment is not required, NableU should provide notice and a reasonable opportunity to respond before a consequential restriction. Where a review or appeal process exists for the relevant decision, it should remain available.

You may ask to close your account subject to any records NableU must or may lawfully retain for security, evidence, dispute, safeguarding, financial, regulatory or legal purposes. Account closure does not automatically erase records that another person is independently entitled to retain, such as a bilateral agreement, invoice record or message record, and does not override legal retention obligations.

The Privacy Notice explains access, correction, deletion/de-identification and retention principles.

19. Intellectual property in NableU

NableU and its licensors retain rights in the platform software, NableU branding, original documentation, interface design and other material created by or for NableU, excluding user-owned content and third-party material.

These Terms give you a limited, revocable, non-transferable right to use the platform for its intended purposes while your access remains active. They do not transfer ownership of NableU intellectual property.

You may not copy, sell, sublicense or commercially exploit substantial parts of the platform except as permitted by law, an applicable open-source licence or written agreement with NableU.

20. Consumer rights and liability

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including applicable rights under the Australian Consumer Law.

Where the Australian Consumer Law applies, NableU services come with the consumer guarantees that apply by law, including guarantees that cannot be contracted away.

Subject to those non-excludable rights, each person remains responsible for their own real-world conduct and for decisions or agreements they make with other users. NableU is not responsible merely because one user breaches a duty or agreement owed by that user to another person.

NableU does not warrant that user-supplied profiles, credentials, statements, community content or AI-generated output are always accurate. That does not limit NableU's responsibility for representations or verification claims that NableU itself actually makes.

These Terms deliberately do not insert a broad monetary liability cap or an exclusion drafted to remove all foreseeable loss. Any limitation-of-liability clause added later must be reviewed for Australian Consumer Law compliance, proportionality and fairness in the context of disabled and consumer users.

21. Complaints and disputes

If you have a complaint about NableU, use the support or complaints channel shown in the platform or Privacy Notice. NableU should make reasonable adjustments to its complaint process where needed for accessible participation.

A disagreement between a participant and a worker or organisation about their underlying support arrangement, support invoice or support payment is principally a dispute between those parties. NableU may preserve platform evidence, correct a platform record or enforce platform rules, but does not become the parties' arbitrator or debtor merely because the relationship or invoice was recorded in NableU.

Nothing in these Terms prevents a person from exercising a legal right to approach the NDIS Quality and Safeguards Commission, NDIA, regulator, tribunal, court, ombudsman, advocate, police or emergency service where applicable.

22. Changes to NableU or these Terms

NableU may improve or change the platform over time. We will not use a general change clause to silently remove rights that cannot lawfully be removed or to impose an unrelated material obligation without appropriate notice.

For material changes to these Terms, NableU will publish the new version, identify the effective date and provide reasonable notice. We may require fresh acceptance before continued use of affected services.

Previous effective versions should be retained so the terms applying to a historical acceptance can be reconstructed.

A change that would make NableU process the underlying participant support payment, submit claims, materially change the handling of NDIS money or materially alter NableU's NDIS regulatory role must also pass the regulatory gate in section 8.11. A Terms amendment alone is not sufficient to make the changed activity lawful.

Changes to the Privacy Notice are handled under the Privacy Notice. A change to a privacy explanation does not become lawful merely because it was published; new collection, use or disclosure must still have an appropriate legal basis and, where required, a specific consent or permission.

23. Governing law

These Terms are governed by the laws of New South Wales and applicable Commonwealth laws of Australia.

The parties submit to the courts and tribunals with jurisdiction in New South Wales, subject to any mandatory right a consumer or other person has to bring a matter elsewhere.

24. Contact

NableU Community Systems Incorporated NSW incorporated association: INC2601035

Legal, privacy and complaints contact: hello@nableu.org.

NableU accepts written/digital contact and reasonable-adjustment requests. Users are not required to use telephone contact to raise a legal, privacy or complaints matter.

25. Regulatory references and document control

These Terms are maintained against the law applicable to the actual NableU service, including as relevant:

• the National Disability Insurance Scheme Act 2013 (Cth);
• the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018, including the rules concerning NDIS digital platforms as amended in 2026;
• the NDIS Code of Conduct and associated rules;
• applicable NDIS Practice Standards and registration conditions;
• the Privacy Act 1988 (Cth) and Australian Privacy Principles;
• applicable health-privacy law; and
• the Australian Consumer Law.

References to NDIS requirements in these Terms are not intended to freeze the law as at the publication date. NableU must check current law when it materially changes its service, payment architecture or regulatory role.